Privacy Policy
Last updated: May 5, 2026
Murray's Garage Door Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Contact Information: When you fill out our contact form, request a quote, or book service, we collect your name, phone number, email address (optional), town/city, service address, and the details of your service request.
Communications: If you call or text us, we may retain a record of the call or message (including transcripts of voicemails and SMS messages) to provide and improve our service.
Usage Data: We may automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, referring site, and time spent on pages. This helps us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Schedule and perform garage door services
- Send appointment confirmations, reminders, and follow-ups
- Communicate with you about your service requests
- Request reviews after a completed job
- Improve our website and customer experience
- Comply with legal obligations
SMS / Text Messaging
When you give us your mobile number on this website (the Door Builder, booking form, or a contact form) or by texting us, you consent to receive transactional text messages from Murray's Garage Door Services about your request: your door spec and quote, quote confirmations, technician dispatch updates, appointment reminders, and a review request after the job. Messages come from (978) 758-0690 or (978) 540-8128. Frequency varies with your request, typically one to four messages per job. You can also sign up directly at /text-updates/. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help; you can also call (978) 758-0690. Consent is not a condition of purchase. We do not sell, rent, or share your mobile number or texting consent with third parties or affiliates for their marketing.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (e.g., scheduling, payment processing, communications)
- When required by law or to protect our legal rights
- With your consent
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Services
Our website and operations may use third-party services such as Twilio (calls and SMS), Zapier and Jobber (booking and scheduling), Formspree (contact form submissions), Stripe (payments), and Google Analytics (website analytics). These services have their own privacy policies governing how they handle your data.
Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Murray's Garage Door ServicesPhone: (978) 758-0690
Email: eric@murraysgaragedoorservices.com
Service area: Based in Chelmsford, MA. Serving 152 MA towns